
Dedicated Proactive On-Site & Remote Support
Friendly, local helpdesk assistance paired with regularly scheduled on-site engineer visits (Gold, Silver, or Bronze tiers). Our team ensures your classroom hardware and both your Google and Microsoft environments run smoothly, minimising disruption to learning.

Complete Device & Asset Management
Full lifecycle management for Chromebooks, iPads, and Windows fleets, including TELA procurement, warranty liaison, and repair labour. This includes meticulous Asset Tracking to protect your technology investment and ensure smooth Board reporting.

Infrastructure, Security & Government Liaison
Wireless network configuration (Ruckus wireless), automated patch management, and a robust focus on school-wide security and reliability to protect student data. We handle all N4L liaison and technical support on your behalf.

Strategic Growth & Pedagogy Alignment
Long-term ICT strategic planning and access to Professional Learning & Development (PLD) services to bridge the gap between technology and learning outcomes. We also provide dedicated STEM loan equipment and technical support to enrich your curriculum.
IMMERSIVE
PLAN
All Contract Inclusions with active on-site support.
PREMIUM SUPPORT
Best for large schools or high density device environments

ON SITE
1 DAY A WEEK
INTEGRATION
PLAN
All Contract Inclusions with regular on-site support.
ENHANCED SUPPORT
Our most popular option for mid-sized primary schools

ON SITE
1/2 DAY A WEEK
FOUNDATION
PLAN
All Contract Inclusions with scheduled on-site support.
ESSENTIAL SUPPORT
Ideal for smaller schools needing reliable baseline maintenance

ON SITE
1/2 DAY A FORTNIGHT

"Support IT Ltd has been a revelation"
"We were struggling with escalating costs and subpar service from our previous provider, but Support IT Ltd has delivered exceptional service and
expertise. I sincerely recommend Support IT Ltd to fellow school principals seeking reliable, cost-effective ICT solutions."
Ian Quilter
Principal - Southbridge School


"allowed us to upgrade outdated equipment"
"Their team is responsive and proactive, ensuring issues are resolved quickly before they escalate. Their commitment to excellence and reliable support have made an enormous difference for our school. I
highly recommend Support IT Ltd to any school"
Sandy Stirling
Principal - Don Buck Primary


"I can confidently say they are brilliant"
"They surpass our requirements time and time again with their Knowledgeable and problem-solving mindset. I wouldn’t hesitate to recommend Support IT Ltd, as their reliability and dedication to
meeting our needs are truly commendable."
Deb Barclay
Principal - Manuka School

Give us 15 minutes to show you how much your school can save. We will audit your current ICT setup and spend in the background, provide a plain-English proposal detailing the full audit report, and handle 100% of the transition with zero disruption to your staff. We guarantee to beat your current total ICT spend, or match an identical offer and beat it by 15%*.
You lose nothing. Under our No-Fuss Guarantee, you keep the complete MOE & Google Education Security Baseline & Compliance Report at zero cost. You are free to hand that report directly to your existing provider to have them fix any identified security or configuration gaps.
We take 100% of the transition burden off your shoulders. We handle the technical details, credential retrieval, and network onboarding behind the scenes. To ensure a smooth transition, an SIT senior engineer will be on-site all day on the first Monday of our new contract to guarantee 110% functionality for your office and leadership team.
Most principals are unsure of their exact contract terms or breakout clauses. We act as your technical advocate during the handover. We review and advise on your existing T&Cs for exit clauses, then lead the technical handover by mapping your infrastructure. Ensuring a secure and fully documented transition of your network.
None. The initial 15-minute meeting is a straightforward, plain-English conversation to gather basic spending and setup details. We perform the audit work in the background without taking up any more of your or your staff's valuable time.
If you refer a primary or secondary school in your cluster or network that signs a managed support agreement with Support IT, your school will receive a scaled credit of up to $1,000 applied directly against your next monthly support invoice. Credits are awarded upon the referred school executing their agreement.
For school leadership teams that book their 15-minute review before the end of Term 4, we will include complimentary access to the AI Activation Blueprint, valued at $395 + GST. Developed in partnership with Learning First, this provides your school with a clear, actionable roadmap to integrate Artificial Intelligence safely. It covers essential AI policies, student privacy guidelines, and practical tools to drastically reduce administrative workload for your teachers.
Phone: 0800 72 7877
Email: [email protected]
Web: www.support-it.co.nz
Address: A13 16 Saturn Place, Rosedale, Auckland

