Managed ICT Offer | Terms & Conditions

Support IT School ICT Review and Price Guarantee

Eligibility
This offer is available to New Zealand schools considering a new managed ICT support agreement with Support IT Ltd. The price guarantee applies to schools entering into a minimum 12-month agreement.

Initial consultation
The “15 minutes” refers to the initial consultation or discovery meeting. Completing the ICT review, audit report and proposal will require additional time and information.

School authorisation
Support IT will only review systems, accounts, documents and ICT information that the school is authorised to provide and has expressly authorised Support IT to access.

Information required
The school must provide complete and accurate information, which may include:

- Current ICT contracts, proposals and invoices

- User, device and site numbers

- Software and licence details

- Network and cybersecurity information

- Current support arrangements

- Service levels and response-time requirements

- Known projects, issues and upcoming changes.

Scope of the ICT review
The review is a high-level assessment based on the information and access made available by the school. Unless agreed separately, it is not a penetration test, formal cybersecurity certification, financial audit, compliance audit or comprehensive technical inspection of every system and device.

Background assessment
“In the background” means Support IT will aim to minimise demands on school staff. Some assistance, meetings, system access or information from the school and its existing providers may still be required.

Audit report and proposal
The school will receive a plain-English summary of the areas reviewed, significant findings, recommendations, proposed services and estimated costs. Sensitive technical or security information may be provided separately to authorised school representatives.

Confidentiality and privacy
Information provided by the school will be used to complete the review and prepare the proposal. Support IT will handle confidential and personal information in accordance with applicable New Zealand privacy requirements and its privacy and confidentiality obligations.

Eligible ICT costs
The guarantee applies only to recurring ICT products and services that Support IT is proposing to replace or provide, such as:

- Managed ICT support

- Helpdesk and scheduled onsite support

- Network and device management

- Cybersecurity and endpoint protection

- Backup and monitoring services

- Microsoft 365 or Google Workspace administration

- Other recurring services identified in the proposal

Excluded costs
Unless expressly included in writing, the comparison excludes:

- GST

- Hardware purchases and equipment leases

- One-off projects, migrations and installations

- Internet, telecommunications and mobile services

- Cabling, electrical and building work

- Software or licences not supplied by Support IT

- Travel and after-hours support

- Early termination and cancellation charges

- Temporary, promotional or subsidised pricing

Current-spend comparison
Current ICT spending must be supported by valid invoices, agreements or other satisfactory evidence. The comparison will use the annualised cost, excluding GST, of equivalent eligible services.

Like-for-like offers
A competing offer must be a genuine, current written quotation from an independent New Zealand ICT provider. It must include substantially equivalent services, quantities, sites, users, devices, licences, service hours, response targets, cybersecurity protections and contract duration.

The 15% guarantee
Where Support IT agrees that a competing offer is genuinely like-for-like, Support IT will offer an annualised price for the eligible services that is at least 15% lower than that competing offer.

Transition management
If the proposal is accepted, Support IT will plan and coordinate the agreed transition, including liaison with the school and its existing ICT provider where authorised.

Service continuity
Support IT will take reasonable professional steps to minimise disruption. Transition timing and outcomes may depend on the cooperation of the school, its incumbent provider and third-party suppliers. Support IT cannot guarantee against disruption caused by undisclosed system issues, third-party delays, inaccessible accounts, hardware failures or circumstances beyond its reasonable control.

Additional requirements
Additional services, users, devices, sites, licences or projects identified after the comparison will be quoted separately and will not invalidate the original price comparison.

Claims and supporting documents
The guarantee must be requested before the school accepts Support IT’s proposal. All information required to verify the claim must be supplied within 14 days of receiving the proposal.

Verification
With the school’s permission, Support IT may contact the existing or competing provider to verify services and pricing. Support IT may decline a comparison where information is incomplete, inaccurate, expired or cannot reasonably be verified.

Availability
The offer is subject to Support IT confirming that it can provide the required services, geographic coverage, technical solution, support capacity and response times.

Other promotions
The guarantee cannot be combined with another Support IT discount or promotional offer unless agreed in writing.

Legal rights
Nothing in these terms limits any rights or remedies that cannot legally be excluded under New Zealand law.